Visits to the doctor and practice nurse are by appointment. These can be arranged by telephoning 028 3752 1450.

Appointments with the doctors are arranged via the telephone triage system*.  Should you require an appointment with a doctor please contact the surgery on 028 3752 1450 on the day the appointment is required from 08.30am.  You will be asked to leave some details with the receptionist dealing with your call.  A health care professional will phone you back to discuss the problem and an appointment will be arranged if required. Receptionists may also deal with queries or direct you to other appropriate health professionals or services. 

Please note that after daily capacity is reached only urgent medical problems which cannot await assessment until the next working day will be dealt with.  

Appointments with the practice nurses can be made in advance by telephoning 028 3752 1450.

Please ALWAYS check in at reception on your arrival, either with a receptionist or via the Automated Arrivals System. Reception staff are at hand to answer any queries you may have.

Please be mindful that not all doctors or nurses work full time within the Practice and you may wait to see the practitioner of your choice.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text 

Appointments by phone or by text can be more flexible and often means you get help sooner.

Please inform us if you are unable to keep an appointment. Failure to attend appointments may result in removal from practice list.

To cancel your appointment:

• using the GP online system – Patient Access
• phone us on 028 3752 1450, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

In the event of a medical emergency outside of surgery hours, please telephone the Southern Area Urgent Care Service on 028 3839 9201. A receptionist will take your details and a practitioner will phone you back. They will decide whether you need to come in to the Out of Hours Centre. Please do not arrive at the Centre without consultation with the Out of Hours Doctor first. Home visits are only for those medically unfit to travel.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Please telephone the surgery before 10.30am if requesting a home visit. Home visits are reserved for housebound patients who are medically unfit for travel. A doctor will always speak to you on the phone first to determine whether a home visit is the best option for your care.

We are a Training Practice for doctors in General Practice, you may be offered an appointment with one of those doctors. From time to time, their surgeries may be videoed for training purposes, with your prior consent. Medical students may sometimes be present, again with the patients consent.